Emergency Assistance* (Call 02-0208888 press 1)

If your car has a problem, whether it is a breakdown or other damages, OMODA & JAECOO can help you immediately.

1. We provide 24-hour emergency assistance to solve problems no matter where they occur in Thailand.

2. Free! 5 years, unlimited times
(*Excluding cases of battery failure due to EV use)

Emergency assistance includes:

• Jump-start battery (unlimited times, within a distance of no more than 20 kilometers from the nearest service center)
• Spare tire replacement assistance (unlimited times, within a distance of no more than 20 kilometers from the nearest service center)
• Assistance in case the car is locked (1 time/year, assistance in picking up and bringing a spare key to the scene of the incident within a distance of no more than 20 kilometers per time)
• Service for towing
• 24-hour advice service
  
  

Remark: *The company reserves the right to set and change the terms and conditions at any time without prior notice. For more information, please contact any Authorized dealers.

Warehouse

OMODA and JAECOO are commercial partners with DHL, and the warehouse will be used to store different spare components for OMODA and JAECOO. This warehouse will be built in Bang Phli District, Samut Prakan Province, and will start operations on August 24, 2024. You can be certain that if your vehicle requires the replacement of numerous components. You will not have to wait as long as you did before.

Delivery time of various spare parts*

Bangkok area

• If the dealer orders by 10:00 a.m., it will be delivered the same day.
• If a dealer orders after 10:00 a.m., it will be delivered the next day.

upcountry

• If the distributor orders the goods by 10:00 a.m., delivery within 3 business days* (excluding 3 southern provinces).

Remark: *The company reserves the right to set and change the terms and conditions at any time without prior notice. For more information, please contact any Authorized dealers.

AC Wall Charge

Electric vehicles include more than only their aesthetics, technology, performance, and value. That is a crucial factor in determining purchase choices alone. The charging mechanism should include a straightforward, rapid, and easy design. It should also be readily used without delay.

At OMODA & JAECOO, we meticulously take consideration many different factors. Get ready. In order to instill confidence in our electric vehicles

1.  Free! Wall Charge with Installation
2.  The call center will initiate contact with the consumer within a 24-hour period after the delivery of the car.
3.  The installation crew will schedule an appointment to assess the installation site (within 14 days after the assessment)  and provide survey report with explanation of the complete installation procedure.

• Arrange the meter and gather the necessary specs for the installation process.
• Setting up the installation space
  
  

4.  The installation staff will complete the installation process within a period of two weeks after the survey. and generate installation reports for customers
5.  There is a 2-year warranty on the charger and a 1-year warranty on the installation work.
6.  We possess a staff dedicated to providing assistance and support to customers following their purchase. Customers have the option to contact the customer support center at any hour to get information.

Remark: *The company reserves the right to set and change the terms and conditions at any time without prior notice. For more information, please contact any Authorized dealers.